Personal data protection policy
Gariguettes respects your privacy and is committed to protecting your personal data. This personal data protection policy aims to inform you of the way in which we process your personal data, their possible transfer to third parties as well as your rights and the options you have to control your personal information and protect your life private.
WHO IS THE DATA PROCESSOR?
Gariguettes SAS (hereinafter referred to as “Gariguettes”), a simplified joint stock company, registered in the Nancy Trade and Companies Register under number 948717681, and whose head office is 4 rue PIROUX 54000 NANCY, intracommunity VAT FR 53532832201, is the person responsible for processing personal data collected on the site gariguettes.fr (hereinafter “the Site”) within the meaning of the regulations applicable to personal data and in particular EU Regulation 2016/679 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter “GDPR”).
WHAT IS PERSONAL DATA?
Personal data is any information relating to a natural person identified or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to him (such as his name, his first name, his date of birth, customer or order number, location data, etc.)
WHAT PERSONAL DATA MAY GARIGUETTES COLLECT?
We collect the following information:
Your identity and contact data (e.g. name, email address, postal address, telephone number, etc.);
Socio-demographic information (e.g. your age, your profession, your gender, your pregnancy, etc.) mentioned when you post a review or create an account;
Information relating to your purchases (online or in store), subscriptions and salon services, their tracking as well as purchase invoices (e.g. items chosen, delivery and invoicing address, product amounts, method of payment, etc.);
Information that you may be required to communicate to our customer service;
Information regarding your stage of pregnancy;
Information from your Facebook account or accounts from other third-party services in Gariguettes (such as your friends or contacts), if you decide to associate it with your Gariguettes account;
Information relating to the use of the Site, in particular your navigation (e.g. pages visited, links clicked, etc.). Some of this information may be collected via cookies when you browse our Site.
WHEN DOES GARIGUETTES COLLECT MY PERSONAL DATA?
Gariguettes may collect your personal data in particular when:
Creating your customer account on our Site or in partner stores.
Purchases made on our Site or at our points of sale;
Your acceptance to receive all Gariguettes news and offers;
Your participation in a draw, a competition, a promotion, an event that we organize or a customer survey;
An interaction with Gariguettes via our official page on social networks or when we offer you the opportunity to reuse content that you have published on a social network;
Your exchanges with our customer service and your requests for information addressed to Gariguettes;
Your internet browsing using cookies or similar technologies; or when you click on advertisements relating to our products.
When a customer gives you a gift or gift card. We will contact you only once to send you the offer. All additional communications are subject to your express consent.
WHY GARIGUETTES COLLECTS MY PERSONAL DATA?
To guarantee you the best possible service, and in particular to ensure customer relationship management, Gariguettes must collect some of your personal data at different times during your customer journey.
Operations relating to the management of subscriptions, orders and customer relations.
For example, we collect your personal data in order to ensure our deliveries, produce invoices, and in particular for the management of your customer account, the monitoring of your customer relationship, the selection of customers to carry out studies, surveys and product testing.
Payment for your orders, services or subscriptions
We do not collect your payment data but only a payment identifier and the first 6 and last 4 digits of your card to allow you to recognize the card used for payment. All of your banking details are collected only by Shopify Payments, which ensures payment security.
If you have subscribed to a subscription service, the card used for payment at the time of subscription is recorded for the purposes of paying the due dates of your tacitly renewed subscription.
If you have accepted the registration of your bank card to facilitate your next purchases, your card is associated with your Gariguettes account and kept for this use for the validity period of the bank card as long as you wish to keep it in your account.
Personalization of our services and communications
Our mission is to offer you a selection of the most personalized products and services. Your data allows us to improve and personalize our services, the product offering we offer you and the communications we send you. For example, we may send you personalized emails or recommend products similar to those you have already purchased or viewed and which match your profile and preferences.
Commercial prospecting by third parties
Subject to your prior consent, your data may be transmitted to our commercial partners, including marketing and advertising agencies.
The security of our Site & Fight against Fraud
We collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any malicious attempt, computer intrusion, fraud or other violation of our terms. In this context, we can use service providers specialized in risk prevention to refine our risk analysis.
Personalization of online advertisements (targeted advertising)
In order to adapt the advertising that you view on our Site or on those of our partners, we may use data that does not allow you to be directly identified. This data may be cross-referenced with navigation data and other information collected during our relationships with our partners. Your data is made anonymous before any use.
Customer knowledge and the statistics and performance of our Site
We carry out audience measurements including, for example, the number of pages viewed, the number of visits to the Site, as well as the activity of visitors on the Site and their frequency of return. This data allows us to better understand our customers or to analyze (for statistical purposes) the activity of our Site and to improve our services and offers.
WHAT ARE THE LEGAL BASES WHICH LEGITIMATE THE PROCESSING OF YOUR DATA?
Gariguettes processes your personal data:
for the execution of the contract entered into between you and Gariguettes, in order to manage your access to your customer account, as well as for the processing and tracking of your orders;
as part of its legitimate interest for the purposes of marketing management, securing its digital media (websites, applications, etc.) and the fight against fraud;
when you have indicated your consent to us for the processing of your data, particularly for the purposes of managing our commercial prospecting, your browsing data via cookies, etc.;
as part of compliance with its legal obligations, particularly tax (conservation of purchase invoices) and relating to cosmetic products.
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
Your personal data is processed by Gariguettes staff. We ensure that only authorized people within Gariguettes can access your personal data when necessary.
We may also communicate your personal data to subcontractors or commercial partners such as:
Our hosting and maintenance providers for the site and our dematerialized solutions for collecting personal data;
Our payment service providers (e.g. Shopify Payments);
Our fraud prevention and fight service providers;
Our logistics providers;
Our marketing solutions providers;
Our commercial prospecting and communication management providers
Our customer service providers;
Our event or promotion organization service providers.
We may also be required to communicate your personal data to third-party service providers to meet legal, regulatory or conventional obligations, or to respond to requests from legally authorized authorities.
DATA TRANSFERS ABROAD
Some recipients of your personal data may be located abroad, including outside the European Economic Area. Any transfer of your data outside the European Economic Area is carried out subject to appropriate guarantees, in particular contractual, technical and organizational, in compliance with the applicable regulations on the protection of personal data.
HOW LONG DO WE KEEP YOUR DATA?
Your personal data will not be kept beyond the period strictly necessary for the purposes pursued as set out in the confidentiality policy and in accordance with applicable laws.
WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM?
In accordance with current regulations, in particular the GDPR, you have the right to be forgotten, access, modification, rectification, deletion, data portability, opposition, complaint and deletion of data concerning you. You also have the right to formulate specific or general instructions regarding the storage, erasure and communication of your post-mortem data. For more information on this subject, you can click on the following link: https://www.cnil.fr/fr/comprendre-vos-droits
These rights can be exercised directly with Gariguettes by regular mail to the following address: 4 rue Piroux 54000 NANCY, or by email to contact@gariguettes.fr indicating your first and last name.
If you believe that the way in which we have processed your personal data infringes data protection legislation, you also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) 3 place de Fontenoy TSA 80715 – 75334 Paris Cedex 07 – www.cnil.fr
INFORMATION ON THE MANAGEMENT OF COOKIES
Gariguettes may set up cookies on the Site. This is an automatic tracking process which records information relating to navigation on the Site, and stores information entered during visits to the Site in order to facilitate the registration procedure and use of the Site.
This section is devoted to our cookie management policy on our Site. Its objective is to inform you about the origin and use of the navigation information processed during your consultation of our Site and about your rights.
What is a cookie?
A cookie is a text file uniquely placed on the hard drive by the Site's server. Cookies cannot run programs or introduce viruses onto your computer devices (computer, phone, tablet, etc.). Cookies are uniquely assigned and can only be read by the web server of the domain that issued the cookie. Users of the Site have the option of accepting or refusing cookies by specifying this from the settings of the web browser they are using.
What cookies are used on the Site?
There are several categories of cookies, some are issued directly by Gariguettes and its service providers, others may be issued by third-party companies.
“Essential” cookies These cookies are necessary for the operation of the Site or are intended to enable or facilitate your navigation on our Site, in particular the proper execution of the order process. Their deletion may cause navigation difficulties on our Site as well as the impossibility of placing an order. These cookies are also necessary for monitoring Gariguettes activity. These cookies may be installed on your terminal by Gariguettes or by its service providers.
“Analytical and Personalization” cookies: These cookies (e.g. Google Analytics, Criteo, etc.), allow us to measure and analyze the audience of our Site, as well as your activities on the Site, in order to detect navigation problems and improve your experience on our Site.
“Advertising” cookies: These cookies may be used for advertising purposes (Google Ad Manager, Smart, etc.) and help ensure that the advertisements you see are more relevant to you. Google uses different domain names for Google Ads, including doublelick.net. We also use Google Tag Manager to integrate and manage Google Ads and other Google and third-party services on our Site. Google processes the transferred information and other data relating to Google Ads anonymously.
Configuring my browser
Your browser may allow you to deactivate all or some Cookies, either systematically or depending on the issuer. You can also configure your browser software so that you are offered the acceptance or refusal of cookies (on a case-by-case or total basis). We remind you, however, that deactivating all Cookies may modify your internet browsing and prevent you from using our Site under normal conditions, with the exception of basic functions.
Below you will find the links to the help needed to access the browser menu provided for this purpose:
● Chrome: Click here
● Firefox: Click here
● Internet Explorer: Click here
● Opera: Click here
● Safari: Click here
For more information regarding cookie control tools, you can consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outil-pour-les-maitriser .
CHANGES TO OUR PRIVACY POLICY
We may occasionally modify this confidentiality policy, in particular in order to comply with any regulatory, jurisprudential, editorial or technical developments. When necessary, we will inform you and/or seek your consent. We advise you to regularly consult this page for any changes or updates to our privacy policy.
CONTACT
For any questions relating to this privacy policy or for any request relating to your personal data, you can contact us at the following address:
Gariguettes
4 rue Piroux
54000 NANCY